Privacy Policy

Last updated: 20 Oct 2025

This Privacy Policy explains how Paularis (“we”, “us”, “our”) collects, uses, and safeguards your information when you use our website at https://paularis.shop (the “Site”), place an order, or contact support. By using the Site, you agree to the practices described below.

1) Information we collect

  • Account & order info: name, email, phone number, billing/shipping address, order details.
  • Support messages: content of emails/calls you send to us.
  • Technical data: IP address, device/browser info, pages visited (via cookies or similar tech).
  • Payment info: For now we support Cash on Delivery (COD), so we do not store card details. If we add online payments later, a PCI-compliant provider will process them.

2) How we use your information

  • Process and deliver your orders, returns, and refunds.
  • Send order confirmations, delivery updates, and service notices.
  • Provide customer support and improve our products/services.
  • Detect, prevent, or address fraud and security issues.
  • Comply with legal, tax, and regulatory obligations.

3) Cookies & analytics

We use essential cookies for things like keeping you signed in and storing your cart. We may also use optional analytics cookies to understand site performance. You can control cookies in your browser settings.

4) Sharing your information

We share information with trusted service providers who help us run our store (e.g., ecommerce platform, hosting, delivery partners, email provider). They only process data on our instructions and must protect it. We do not sell your personal data.

5) Data retention

We keep your data only as long as necessary for the purposes described here—for example, order records for tax and accounting (typically up to 7 years), and support messages for as long as needed to resolve your request.

6) Security

We implement administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet is 100% secure, but we strive to use commercially acceptable means to protect your data.

7) Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. You may also object to certain processing or request data portability. To exercise rights, contact us at hello@paularis.shop.

8) Children’s privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we’ll take appropriate steps.

9) Changes to this policy

We may update this Privacy Policy from time to time. We’ll post the new date at the top when changes are made.

10) Contact us

Questions about privacy? Email hello@paularis.shop or call +256 780 549 547.